We’re here to help
Questions about a product, an order or your shopping experience? Contact Pet & Tail at ramybenslimane21@gmail.com.
Order support
To help us understand your request, include your order number, the name or email used at checkout, and a short description of the issue. For an incorrect or damaged item, include clear photographs of the product and packaging where possible.
Never send payment card details, passwords or other sensitive financial information by email.
Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Changes may not be possible once processing or dispatch has begun. We will confirm what options are available for your order.
Product questions
Include the product name and the information you need, such as sizing, materials or intended use. For health-related questions about your pet, consult your veterinarian.