Find answers to common questions about shopping with Pet & Tail. Need more help? Email ramybenslimane21@gmail.com.
How do I choose the right product for my pet?
Review the product description, dimensions, materials and intended use. If a sizing guide is available, measure your pet before ordering. Contact us if you need more product information.
Are your products suitable for every pet?
Suitability depends on your pet’s size, age, behavior and needs. Follow the product instructions, supervise use when appropriate and remove damaged items. Ask your veterinarian about health-related concerns.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout.
Where do you deliver, and how much does shipping cost?
Enter your delivery address at checkout to see the shipping options and charges available for your order. Contact us if no shipping option appears or you need clarification before purchasing.
When will my order arrive?
Review any delivery estimate shown during checkout or in your order communications. Delivery timing depends on the destination, processing and carrier service. Contact us if you need help with an order’s status.
How can I track my order?
If tracking is provided for your shipment, use the link in your shipping notification. Tracking updates may take time to appear after dispatch.
Can I change or cancel an order?
Email us as soon as possible with your order number and requested change. We will confirm whether it is still possible; changes cannot be guaranteed once processing or dispatch begins. Your applicable statutory rights are not affected.
What if my item arrives damaged or is incorrect?
Contact us promptly with your order number, a description of the issue and photographs where possible. Keep the product and packaging until we advise you on the next steps.
Can I return an item?
Contact us with your order number and the reason for your return request so we can explain the applicable eligibility requirements and next steps. Please contact us before sending an item back so we can provide the correct return details. Mandatory consumer rights still apply.
How do I contact Pet & Tail?
Email ramybenslimane21@gmail.com. Include your order number if your question relates to a purchase. Never send passwords or full payment card details by email.