Draft for review, not ready for publication: The 30-day return window below is a proposed policy, not a verified existing store policy. Confirm the return window, return address, shipping costs and any product exclusions before publishing. Review applicable consumer rights and remove this notice once the policy is finalized.
Requesting a return
We offer a 30-day return request window from delivery for eligible change-of-mind returns. To request a return, email ramybenslimane21@gmail.com with your order number, the item you wish to return and the reason for your request.
Please contact us before sending an item back. We will provide return instructions and the appropriate return address. Do not send items to an address on the original parcel unless we confirm it is the return address.
Return condition
For change-of-mind returns, items should be unused, clean, complete and in their original packaging, with proof of purchase. Please tell us if an item has been opened or used so we can assess your request. These conditions do not limit rights relating to faulty, unsafe, misdescribed or incorrect items.
[ADD ANY VERIFIED PRODUCT EXCLUSIONS, SUBJECT TO APPLICABLE CONSUMER RIGHTS.]
Return shipping
[CONFIRM WHO PAYS CHANGE-OF-MIND RETURN SHIPPING AND WHETHER ORIGINAL SHIPPING CHARGES ARE REFUNDED.]
For faulty, damaged or incorrect items, contact us so we can arrange an appropriate remedy in accordance with applicable law.
Damaged, faulty or incorrect items
Inspect your order after delivery and contact us promptly if there is a problem. Include photos where possible, and keep the item and packaging. We will assess the issue and explain the available remedy, which may include a replacement or refund as required by applicable law.
Refunds
After receiving and assessing a return, we will notify you of the outcome. Approved refunds will be sent to the original payment method unless another method is agreed or legally required. Your payment provider may need additional time to make the funds available. We will comply with any refund deadlines required by law.
Exchanges
If you would like a different item, contact us to discuss available options. Exchanges are subject to stock availability.
Cancellations
Contact us as soon as possible if you wish to cancel an order. Whether we can stop dispatch depends on the order’s processing status. Your statutory cancellation rights, where applicable, are not affected.
Your legal rights
This policy is in addition to, and does not replace, mandatory consumer rights in your jurisdiction.
Contact us
For return or refund questions, email ramybenslimane21@gmail.com with your order number. Do not include full payment card details or passwords.