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Shipping availability and costs
Shipping availability depends on your delivery address and the items in your order. Available options and shipping charges are shown at checkout before payment. If no shipping option appears, contact ramybenslimane21@gmail.com for assistance.
Order processing
Orders must be processed before dispatch.
[INSERT VERIFIED PROCESSING TIME AND ANY WEEKEND OR HOLIDAY EXCLUSIONS.]
If a significant issue affects your order, we will contact you using the details provided at checkout.
Delivery estimates
Delivery timing depends on the destination and shipping service. Refer to any estimate displayed at checkout or in your order communications. Estimates are not guaranteed unless expressly stated, and delays may arise from customs, weather or carrier disruptions. This does not affect rights provided by applicable law.
[ADD VERIFIED DELIVERY RANGES FOR YOUR SHIPPING SERVICES, IF AVAILABLE.]
Tracking your order
When tracking is available, shipment details will be provided in your shipping notification. Allow time for the carrier’s first scan to appear.
Delivery addresses
Review your address carefully before placing an order. If you notice an error, contact us immediately. Address changes may not be possible after dispatch. If a parcel is returned because of an address issue, contact us to discuss the next steps and any applicable charges before another shipment is arranged.
International orders
[INSERT WHETHER YOU OFFER INTERNATIONAL SHIPPING AND WHETHER DUTIES AND IMPORT TAXES ARE COLLECTED AT CHECKOUT OR MAY BE PAYABLE ON DELIVERY.]
Review the charges and delivery conditions before placing your order.
Delayed, missing or damaged parcels
If your parcel is late, appears missing or arrives damaged, email ramybenslimane21@gmail.com with your order number. For damage, keep the packaging and provide photographs where possible. We will investigate with the relevant delivery provider and explain the next steps. A carrier tracking status does not remove your statutory rights.
Returns
For return instructions and refund eligibility, refer to our Refund Policy. Please contact us before sending an item back so we can provide the correct return details.
Need help?
Email ramybenslimane21@gmail.com with your order number and a brief description of your question. Never send passwords or full payment card details by email.